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Returns & Exchanges

DON’T WORRY BE HAPPY

We want you to be satisfied with your designer goods from The Space.

The knock-on effect of buying local helps to build the strong, beautiful South Africa of tomorrow, so thank you for your support!

 

If you’re not completely happy, here’s how to return or exchange:

 

  1. Unwanted Products

In general, you can return an unwanted product to us at no charge, provided:

 

  • it is undamaged and unused, with the original labels and stickers still attached
  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable)
  • it is not missing any accessories or parts
  • it is not listed in Section 2: Products not eligible for return
  • you log a return on the website within 7 days of delivery to you or collection by you of the unwanted product.
  • After 7 days, you can only return a product if it is defective. Defective products must be returned within 6 months from delivery to or collection by you.

 

We will collect the product from you at no charge. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

 

Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference).  Please bear in mind that refunds can take 5 - 10 working days* to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.

 

Want to exchange?

Fashion and footwear products can be exchanged for a different size provided that such variation is available and is the same price as the product originally purchased. In this case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not immediately available, we will credit your account with the purchase price of the product (or refund you if that is your preference) within 8 days of you logging the return.

 

We reserve the right to inspect the product to validate your return. Please refer to our FAQs (link to FAQs) for some advice on making sure that your product is returnable under this section.

 

Not what you ordered?

If we accidentally deliver the wrong product to you or if the product is not as described on the website (or if it is missing any accessories), please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, as per your choice, deliver the correct product to you as soon as possible (if the correct product is available) or credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference).

 

  1. Products not eligible for returns

 

The following products are not eligible for a refund, exchange or credit:

 

  • Sale and promotional products (unless they have a defect, see section 4 (jump to section 4 on returns and exchanges page))
  • intimates or swimwear
  • jewellery for piercings
  • a beauty or bath product, candle or fragrance which has been used.                                

 

  1. Products damaged on delivery

 

Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection by logging a return on the website.

 

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days* to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.

 

*In section 1, it says 5-10 days. Please confirm which is correct before publishing.

 

 

  1. Defective products

 

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

 

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs (link to FAQs) for some examples

 

The following will NOT be regarded as defects and will not entitle you to a return under this section 4:

 

  • faults resulting from normal wear and tear
  • damage arising from negligence, user abuse or incorrect usage of the product
  • damage arising from electrical surges or sea air corrosion              
  • damage arising from unauthorised alterations to the product.

 

Standard Warranty

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 6 months after delivery / collection of the product.

 

You can do so by logging a return on the website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days* to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.

 

Please provide suitable packaging for returning the product (it need not be the original packaging), as well as all accessories that were sold with the defective item when you return it to us, regardless of whether you request a repair / replacement or a refund. Our courier is entitled to refuse collection of a product that is not properly packaged for transport. See section 6 (jump to section 6 on returns and exchanges page) below for more information on this.

 

  1. Charges

 

If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.

 

If you return a product that does not comply with this policy, you may be liable to reimburse The Space for the cost of collecting the product from you and the cost of having the product returned to you. 

 

THANK YOU FOR SUPPORTING INDEPENDENT AFRICAN DESIGNERS.

 

The Space is independently owned and offers designers a platform to showcase their work.  Our independent products make us unique, and we appreciate your support and understanding.