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Returns & Exchanges

DON’T WORRY BE HAPPY

We want you to be satisfied with your designer goods from The Space.

The knock-on effect of buying local helps to build the strong, beautiful South Africa of tomorrow, so thank you for your support!

 

If you’re not completely happy, here’s how to return or exchange: https://thespace.co.za/pages/request-a-refund

 

  1. Unwanted Products

In general, you can return any unwanted product to us, provided:

 

  • it is undamaged and unused, with the original labels and stickers still attached
  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable)
  • it is not missing any accessories or parts
  • it is not listed in Section 2: Products not eligible for return
  • you log a return on the website within 21 days of delivery to you or collection by you of the unwanted product.
  • After 21 days, you can only return a product if it is defective. Defective products must be returned within 6 months from delivery to or collection by you.
  • Refunds for orders below R1000 will have the R80 courier fee deducted

 

We will collect the product from you at no charge. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

 

Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).  Please bear in mind that refunds can take up to 10 working days* to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.

 

Want to exchange?

Log a return to communicate the request and we will arrange collection of the unwanted item.  After the item is inspected, we will offer you a voucher to the value of the purchase price.  Purchases made online may not be exchanged or refunded in store. You can choose between a voucher to spend in Space stores exclusively or a voucher to spend online exclusively. 

 

We reserve the right to inspect the product to validate your return. Please refer to our FAQs for some advice on making sure that your product is returnable under this section.

 

Not what you ordered?

If we accidentally deliver the wrong product to you or if the product is not as described on the website (or if it is missing any accessories), please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, as per your choice, deliver the correct product to you as soon as possible (if the correct product is available) or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

 

  1. Products not eligible for returns

 

The following products are not eligible for a refund, exchange or credit:

 

  • Sale products may be exchanged online only
  • No refunds will be given on sale products (unless they have a defect, see section 4 (jump to section 4 on returns and exchanges page).
  • jewellery for piercings
  • a beauty or bath product, candle or fragrance which has been used.                                

 

  1. Products damaged on delivery

 

Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection by logging a return on the website.

 

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 10 days of logging the return (bear in mind that refunds can take up to 10 working days* to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.

 

*In section 1, it says 5-10 days. Please confirm which is correct before publishing.

 

 

  1. Defective products

 

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

 

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples

 

The following will NOT be regarded as defects and will not entitle you to a return under this section 4:

 

  • faults resulting from normal wear and tear
  • damage arising from negligence, user abuse or incorrect usage of the product
  • damage arising from electrical surges or sea air corrosion              
  • damage arising from unauthorised alterations to the product.

 

Standard Warranty

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 6 months after delivery / collection of the product.

 

You can do so by logging a return on the website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 10 days of logging the return (bear in mind that refunds can take up to 10 working days* to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.

 

Please provide suitable packaging for returning the product (it need not be the original packaging), as well as all accessories that were sold with the defective item when you return it to us, regardless of whether you request a repair / replacement or a refund. Our courier is entitled to refuse collection of a product that is not properly packaged for transport. See section 6 below for more information on this.

 

  1. Charges

 

If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.

 

If you return a product that does not comply with this policy, you may be liable to reimburse The Space for the cost of collecting the product from you and the cost of having the product returned to you. 

 

THANK YOU FOR SUPPORTING INDEPENDENT AFRICAN DESIGNERS.

 

The Space is independently owned and offers designers a platform to showcase their work.  Our independent products make us unique, and we appreciate your support and understanding.