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FAQS

FREQUENTLY ASKED QUESTIONS

 

Why is my credit card payment not going through?

 

Check that the card number, card name and expiry date is entered exactly as it is on the front of your card.

 

Check that your 3 digit CVC/CVV number on the back of the card is also entered correctly.

 

If you are still having problems, please Contact Us.

 

Where is my order? How can I track the status of my order?

 

You can do this any time by navigating to My Orders.

 

Here, you’ll see a history of your purchases, estimated shipping times and the current status of pending orders.

 

I want to exchange something, but I'm not able to exchange it for the item I want. How can The Space help?

 

Fashion and footwear products can be exchanged for a different size if the alternative size is available at the same price as the product you originally purchased.

 

If this is the case, we will collect the item from you and deliver the new product once the one you returned has passed inspection at our warehouse.

 

If the size you want is not immediately available, we will credit your account or refund you with the purchase price of the item within 10 days of you logging the return.

 

Please bear in mind that refunds can take up to 10 working days* to reflect in your account.        

Log a return to communicate the request and we will arrange collection of the unwanted item.  After the item is inspected, we will offer you a voucher to the value of the purchase price.  Purchases made online may not be exchanged or refunded in store. You can choose between a voucher to spend in Space stores exclusively or a voucher to spend online exclusively. 

 

For more information, please read our Returns Policy.

  

What is your Return Policy?

 

Most products bought from The Space are eligible for  exchange within 21 working days from receipt of delivery. See our full Returns Policy here

 

 

If none of this is helpful, please contact us